Bug Reporting
Ship products without sacrificing quality or launch velocity.Get feedback from customers/QA on your website sent directly to Slack for you to action in real-time. Prevent any communication loss between customers, PMs and developersAuto-notify respective teams and channels in Slack so critical bugs and customer feedback information are in front of the right peopleBugreporting is extremely easy to install and use.1-click no code installation. Clients record feedback. Recordings are auto-synced to your favorite work tool and Slack. Clients & QA are auto-notified when the issue is resolved.:white_check_mark: Streamline your entire client feedback process
:white_check_mark: Get customer console and meta data access
:white_check_mark: Auto-sync with Trello, Jira and Asana
:white_check_mark: Get notified on Slack whenever feedback is sent
:white_check_mark: Auto-notify customers/QA when issue is addressed - increasing customer activation
:white_check_mark: Take snippets or recordings for feedback via QA or customers
:white_check_mark: Get customer console and meta data access
:white_check_mark: Auto-sync with Trello, Jira and Asana
:white_check_mark: Get notified on Slack whenever feedback is sent
:white_check_mark: Auto-notify customers/QA when issue is addressed - increasing customer activation
:white_check_mark: Take snippets or recordings for feedback via QA or customers
Permissions
Bug Reporting will be able to view:
Bug Reporting will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Five2One
Company headquarters location
Australia
Terms of service
Privacy & data governance
Data retention policy
Customers can choose their retention settings directly through their workspace. The default retention setting for Customer Data is to keep everything for as long as the workspace exists.
Data archiving and removal policy
Upon customer deletion, RemoteWorkly Show deletes customer data from our production environments within 24 hours and backups are deleted within 14 days.
Data storage policy
Customer Data is stored in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 120 days to confirm that our processes and tools work as expected.
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
When someone requests their data to be removed, we wipe out all information about their account and notify them via email with a confirmation
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
vaibhav@five2one.com.au
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Stripe for payments
Uses token rotation
no